Refund policy

for tinytoyshop.nz

At tiny toy shop, we want you to be completely satisfied with your purchase.

We understand that sometimes returns or refunds may be necessary. We have outlined our returns/refund policy below to ensure a fair and reasonable process for both parties.

Returns Eligibility:

• Request for exchange or refund must be within 30 days of purchase.
• We accept returns for products that are unopened and still in their original packaging.
• Returns are also accepted for faulty products.

Process for Returns:

If you wish to initiate a return, please contact us using the contact information provided below.

We will guide you through the return process and provide you with the necessary instructions.

You may be required to provide proof of purchase, such as an order number or receipt.

Faulty Products:

In the unfortunate event that you receive a faulty product, please reach out to us as soon as possible.

We will work with you to resolve the issue promptly.

Depending on the circumstances, we may offer a replacement, repair, or refund for the faulty item.

Costs for Returns:

Contact Us:

If you have any questions or need assistance with returns or refunds, please don't hesitate to contact our customer support team. You can reach us via:

Email hello@tinytoyshop.nz
Use our online Contact Us form
Chat with us online

Updated: July 2023